Frequently Asked Questions
Everything you need to know about Serene Herbs fashion and service.
What materials are used in Serene Herbs clothing?
We prioritize sustainability by using 100% organic cotton, hemp blends, and linen. All our fabrics are treated with eco-friendly, herbal-based dyes to ensure they are gentle on your skin and the environment.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or a free size exchange.
How should I care for my herbal-dyed garments?
To preserve the natural colors, we recommend hand washing in cold water with a mild, pH-neutral detergent and drying in the shade. Avoid using bleach or harsh chemical cleaners.
Do you offer international shipping?
Yes, Serene Herbs ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How can I track my package?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.