Returns & Exchanges
At Serene Herbs, we want you to feel as good in our apparel as you do in nature, which is why we offer a 30-day window for returns or exchanges on all unworn items. If your botanical-inspired piece isn't a perfect fit, our streamlined process ensures a stress-free resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original eco-friendly packaging, ensuring all tags remain attached and the fabric is free of wear.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing